Fraude Googlehttps://www.bil.com/en/Lists/BILInternetAlerts/DispForm.aspx?ID=2Fraude Google<b>Warning – Ongoing phishing alert on search engines!</b> Phishing links are appearing on search engines (Google, etc.) using BIL’s description, intending to redirect you to a fraudulent website. For your safety, please make sure you only use our official web address <a href="https://www.bil.com" target="_blank">https://www.bil.com</a> or our official app, which you will find in Google Play/App Store. <a href="/en/individuals/security-prevention/Pages/Index.aspx#fraudegoogle">Find out more</a>2
Alerte phishinghttps://www.bil.com/en/Lists/BILInternetAlerts/DispForm.aspx?ID=7Alerte phishingWarning - Phishing alert in progress! Fraudulent e-mails and SMS messages are circulating, using BIL's visual codes in order to steal customer identifiers.<br><a href="/static/BILnet/phishing/index-en.html">Find out more</a> 7

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Credit and debit cards /
Emergencies

What should I do if my debit and/or credit card is lost or stolen?

If your debit (Servicard VPAY and VPAY Young) and/or credit card (VISA) is lost or stolen, you must immediately block your card by calling Worldline on +352 49 10 10, in order to prevent any fraudulent use.
This number can be called 24 hours a day, 7 days a week.

Please note:
You can block your credit card or debit card temporarily / your credit card only permanently in real time through the BILnet app. This service is available 24/7, with the exception of BILnet maintenance periods.
Select the card you wish to block in the application by clicking on the “Management” tab, or from the “Contact” section, “Block my card”.

How can I block my bank card temporarily?
How can I block my bank card permanently?

If you block your card permanently, you will receive a new one automatically. Please note that blocking/replacement fees apply. Please consult the tariff overview by clicking here.

How can I withdraw money without using a bank card, with QuickMoney?
Don’t have the BILnet app on your smartphone yet? Download it now!


How do I replace my card after having stopped payment?