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Do you want to make an appointment with one of our relationship managers? Do you have a question about a product? BIL is there for you.

Lost or stolen card?

+352 4910-10
Service available 24h/24

Technical Hotline

+352 4590-4590
Monday to Friday from 8 am to 7 pm

Card assistance via Europe Assistance

+32 2541-9045
Service only available for VISA Business, MasterCard Gold / Platinum / Platinum International et Silver

Contact us

  • You have questions regarding our products and services? Our contact and services branch will be happy to answer your questions by telephone +352 4590-1 Monday to Friday, 08:00 – 19:00 or online :

    Contact form

  • You have a technical problem? Our Technical Hotline will be happy to help you by telephone +352 4590 4590 Monday to Friday, 08:00 – 19:00 or online :

    Technical form

  • BIL Head office Banque Internationale à Luxembourg S.A.
    69, Route d'Esch
    L-2953 Luxembourg
    Technical problem

How can we help you?

We have been providing our clients with our expert assistance since 1856, based on our solid market knowledge and high value added services.

New opening hours

As of 2016, our branches are extending their opening times and our teams will also be available:

  • Monday to Friday, 9 a.m. to 5 p.m*.
  • Monday to Friday, 8 a.m. to 6 p.m* and Wednesdays until 7 p.m. by appointment.
  • Saturdays from 9 a.m. to 12 noon at our Centre, Esch/Alzette and Ettelbruck branches.

  • * Our CHL Maternity branch will retain its current opening hours of 8.30 a.m. to 4.30 p.m., Monday to Friday.

    BIL’s Monnet branch now has two new advisory areas in Cloche d’Or:

  • “Ariane” building (block A, ground floor to the right of reception), open Monday to Friday: from 9 a.m. to 12 noon and from 1 p.m. to 5 p.m.; by appointment from 8.30 a.m. to 12 noon and from 1 p.m. to 6 p.m., and on Wednesdays until 7 p.m. A letterbox is available in front of the branch.
  • “Euroforum” building (to the left of reception), open only by appointment, Monday to Friday: from 8.30 a.m. to 12 noon and from 1 p.m. to 6 p.m., and on Wednesdays until 7 p.m.

Frequently asked questions BILnet /
BILnet Mobile

You are looking for a quick answer ? Get a look at our most frequently asked questions and answers by our clients.