Do you want to make an appointment with one of our relationship managers? Do you have a question about a product? BIL is there for you.

Lost or stolen card?

+352 4910-10
Service available 24h/24

Technical Hotline

+352 4590-4590
Monday to Friday from 8 am to 7 pm

Card assistance via Europ Assistance

+32 2541-9045
Service only available for VISA Business, MasterCard Gold / Platinum / Platinum International et Silver

Contact us

  • You have questions regarding our products and services? Our contact and services branch will be happy to answer your questions by telephone +352 4590-1 Monday to Friday, 08:00 – 19:00 or online :

    Contact form

  • You have a technical problem? Our Technical Hotline will be happy to help you by telephone +352 4590 4590 Monday to Friday, 08:00 – 19:00 or online :

    Technical form

  • BIL Head office Banque Internationale à Luxembourg S.A.
    69, Route d'Esch
    L-2953 Luxembourg
    Technical problem

How can we help you?

We have been providing our clients with our expert assistance since 1856, based on our solid market knowledge and high value added services.

New branch hours starting on 16 October 2017

That means more time to offer you sound advice and practical, tailored solutions for all your daily banking needs.

Monday to Friday at all 41 of our Luxembourg branch locations

Open an account, apply for a loan and get expert advice on investments and insurance plans

  • 8am–7pm1 by appointment
  • 9am – 12am / 1h30pm – 5pm (9am – 5pm2) no appointment required

Current account transactions

  • 10am – 12am / 1h30pm – 3pm (10am – 3pm2)

1 Advisory area Schuman excluded. 2 Only for branches Centre, Ettelbruck, Findel, Indépendance, Kirchberg, Limpertsberg and Place de Paris. See below opening hours for branches and advisory areas Ariane, Belvaux, CHL Maternité, Differdange Opkorn, Hôpital Kirchberg, Howald, Adenauer, Schuman et Euroforum

Discover your branch

24/7 from your smartphone, tablet or home computer on BILnet or at one of our 126 Servibank+ ATMs

BILnet for account balances, transfers, recurring deposits and stock market orders

Servibank+ for cash withdrawals in EUR and other currency, EUR deposits, account balances and transfers between your BIL accounts3

3Options per ATM may vary, see below

Learn more about our Servibank+ ATMs

Opening times of the BIL branches

Select a BIL branch

Frequently asked questions BILnet/
BILnet App

You are looking for a quick answer ? Get a look at our most frequently asked questions and answers by our clients.