Does my credit card insurance cover trip cancellation when a country bans certain nationals from entering its territory?
No, the cardholder should contact their airline or travel agency to initiate a possible procedure for payment.
Can I claim on my credit card's trip cancellation insurance if I intend to cancel my trip due to the declared coronavirus outbreak?
No, cancelling a trip to avoid being infected with the coronavirus does not entitle you to compensation.
Can I claim on my credit card’s extended stay insurance if my stay abroad is extended following a quarantine?
No, extended stay is not covered for this reason.
Does my assistance coverage cover my repatriation due to the coronavirus epidemic?
Yes, but only if you are infected with the virus, not if you simply want to return home.
I have performed a transaction with my Mastercard since it was cancelled. I am expecting a refund for this transaction. How will I get my money back?
A credit transaction for the amount of the original transaction will appear on the statement of your cancelled Mastercard card.
This refund will then be charged to the account linked to your Mastercard on the dates listed below.
