If you think you have been the victim of an attempted fraud on your onine banking service BILnet, act quickly:

1. Immediately contact our Customer Service - BIL Client Care Center at +(352) 4590-5000 from Monday to Friday, 8:30 am to 6:00 pm.
   If you are a client at several banks in Luxembourg, contact all the banks without delay to inform them of the situation.
2. Outside our opening hours (evenings and weekends)
   Contact our partner Worldline at (+352) 49 10 10 (also available 24/7 for card blocking).
3. Remember to block your LuxTrust certificate
   If you suspect a compromise, block or suspend your LuxTrust certificate.
   You can also consult our dedicated FAQ: How to temporarily suspend or permanently block my LuxTrust product?
4. If you think you have been the victim of fraudulent use of your bank card:
   You can block it directly from BILnet.

For more information, consult the Prevention and Security page