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Credit and debit cards /
Insurance / Travel assistance

How am I protected against fraud?

At BIL, we’re working hard to protect you from fraud. Our security systems and secure payment processes keep you safe and secure. For example, Verified by Visa utilises advanced technology to prevent fraud when you’re using your Visa card for online purchases.

If you think you may have been a victim of attempted fraud or, if your card has been used fraudulently call Worldline on +352 4910-10.

If your connection to BILnet or to BILnet Mobile or a transaction is not processed in the usual way, please alert us immediately using our secure message facility or by telephone: +352 4590-5000.

For more information on bank fraud, please visit our dedicated page on