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Credit and debit cards /
Emergencies

What should I do if I forget the PIN for my debit and/or credit card?

Please call BIL Direct Centre on +352 4590-5000 or send a secure message through the BILnet online banking service requesting a PIN reminder, which will be mailed to you without any fee within a few days.

Did you know? If you wish, you can change your card’s PIN at any time at one of BIL’s servibank+ ATMs.

In case of emergency:

The QuickMoney™ cardless withdrawal function on your smartphone allows you to make free cash withdrawals from all BIL servibank+ ATMs without using your debit and/or credit card.
How can I withdraw money without using a bank card, with QuickMoney™?

For Visa credit cards, you can pay an extra EUR 75 to receive your PIN by post within 48 hours, excluding public holidays.

How do I activate Apple Pay from my BILnet mobile app?
How do I pay in store using Apple Pay?

 

 

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