Berry is BIL’s virtual assistant. Simply ask your question in your own words, as if you were writing to a person. It helps you find answers, understand your transactions, and carry out certain banking activities. Berry is available 24/7 in French, English, and German.

What can Berry do for you?

Banking Cards

• Check the status of your cards, track an order or renewal, and view available delivery information.
• Block or unblock a card when possible.
• Securely view the PIN code of an eligible card.
• Check your card limits, access limit modification, and track the status of a request, including the reason for a possible refusal.
• Verify your 3D Secure status and get help using your card with Apple Pay or Google Pay.



Payments, Transactions, and Budget

• Find your transfers, card payments, and account transactions.
• Check their status and understand, when information is available, why a transaction is pending or has been declined.
• View and manage instant payment limits for eligible accounts.
• Obtain simple calculations related to your spending and income, for example over a specific period.



Standing Orders and SEPA Direct Debits

• Find your standing orders and access the available management actions.
• Find your direct debits, modify them, or cancel them.
• View executions related to a direct debit or standing order and understand, for example, why an execution was rejected.



Documents

• Search for and download the banking documents available to you.
• Generate certain documents, such as an IBAN certificate, an amortization schedule, or a portfolio valuation.
• Combine multiple documents into a single downloadable file.



Accounts and Packages

• Open an additional current or savings account when eligible.
• View your banking package, discover what it includes, and ask Berry questions about it.



Fraud and Assistance

• If you suspect fraud, receive guidance on the appropriate steps and block your accounts and cards when necessary.
• If Berry cannot process your request, it can prepare a secure message to be sent to the bank after your confirmation.



Branches, Accessibility, and Other Questions

• Find a branch or ATM and view available practical information.
• Listen to Berry’s answers using text-to-speech.
• Ask questions about BIL products, services, and procedures and be directed to the relevant official information.



Does Berry automatically learn from every question?

No. Berry evolves through updates to its content and features, as well as user feedback. Like any Artificial Intelligence solution, it can sometimes make mistakes. Always verify important information using the official sources provided when available.