To enable us to process your request quickly, please send us a secure message via your BILnet online banking service, including the following information:

• A detailed description of the situation
• The date and time of the incident
• The type of fraud involved (SMS, e-mail, telephone call, bank card, website, etc.)
• Screenshots, if available
• Any additional useful information (amount, merchant name, website URL, sender's number, etc.)

We will get back to you as soon as possible.