Alerte phishing phishing<b>Warning – ongoing phishing alerts!</b> <br>Phishing links are appearing on search engines such as Google, trying to redirect you to a fraudulent website. Only use our official address our our official app BILnet which you can find on app stores. <br>Fraudulent emails and SMS messages are also circulating using BIL’s visual identity to steal customer identifiers. <a href="">Find out more about these attempts and how to protect yourself here</a>. <br><br><b>Are you a victim of fraud?</b> Call our hotline on <a href="tel:+35245907070">+352 4590 7070</a>, open from 8:30am – 6pm Monday-Friday, send us a <a href="">secure message</a> via BILnet, or use this <a href="/en/individuals/questions-and-contact/Pages/contact-us.aspx">contact form</a>. 7


My personal data /
my Customer ID

How do I find my Customer ID?

Your customer ID is required for all your remote communications with the bank. You can find it easily in your BILnet online banking.

  • Via the mobile app:
    Open the BILnet app and log in by pressing “Access my accounts”. Then, click on the “Profile” icon to view your Customer ID.
    Please note that your customer ID is only visible if you have upgraded to version 7.5.22 of the BILnet app.

  • On a computer:
    Log in to BILnet using your usual LuxTrust details. Click on “My connection” in the menu bar and access your Customer ID.