Accessibility

Our commitment to you

We are committed to providing all our users with a simple, seamless and inclusive experience, regardless of their needs or circumstances.

Because access to our services is essential, we work to ensure that all our channels can be used easily by everyone.

An accessible experience for everyone

We continuously work to improve your browsing experience and the accessibility of our content.

To achieve this, we rely on recognized standards:

WCAG 2.1 (Level AA)
European Accessibility Act (EAA – 2019/882)
RAWeb 1.1
RAAM 1.1

Our objective is simple: to enable you to access information and our services easily, without barriers..

Where do we stand today?

Accessibility across our platforms is currently being developed and continuously improved.

You can access the majority of our content, although some elements still require further optimization.

What we are doing to improve your experience

To better serve you, we have launched several initiatives:

Conducting regular accessibility audits
Prioritizing the correction of the most critical accessibility issues
Training our teams on accessibility best practices

Simplified product information sheets

To make our banking products and services easier to understand, we provide simplified product information sheets, available below:

Logo PDF Payment account and payment services

Logo PDF Investment advice

Logo PDF Consumer credit

Logo PDF Credit secured by financial instruments

Logo PDF Mortgage credit

Logo PDF Portfolio management

Logo PDF Orders for financial instruments

Your feedback matters

If you encounter any difficulties or find any content difficult to access, please let us know.

We are here to listen and will do our best to provide a prompt and suitable solution.

Email : accessibility@bil.com

If you are unable to obtain a satisfactory response from us, you may contact the competent authority:

Footer-LU

https://www.bil.com/en/Pages/Footer-LU-Particuliers.aspx

Footer-LU

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