Banque Internationale à Luxembourg (BIL) announced the extension of its strategic partnership with Kyndryl (NYSE:KD), a leading provider of mission-critical enterprise technology services, that marks a major milestone in the modernisation of the bank’s technology foundations and reaffirming its long-term commitment to resilience, security and innovation in Luxembourg’s financial sector.
Founded in 1856 as Luxembourg’s first bank, and today a leading player in the country’s financial market, BIL operates in an environment shaped by rapid technological change. This partnership will support the modernisation of the bank’s infrastructure, accelerate technology adoption and strengthen operational and cyber resilience. This initiative, subject to regulatory approval, will enhance the continuity, quality and security of services provided to clients, while creating a more agile and scalable technology framework.
This partnership is about strengthening BIL’s foundations as a universal bank firmly rooted in Luxembourg. Our responsibility is to ensure that BIL remains resilient, secure and competitive for decades to come. Partnering with Kyndryl enables us to modernise at the pace required, while staying focused on our core mission: serving our clients and supporting Luxembourg’s economy.
Jeffrey Dentzer, Chief Executive Officer of BIL
Kyndryl, the world’s largest provider of IT infrastructure services, supports thousands of enterprise customers across more than 60 countries, has a strong track record in working with regulated financial institutions and is designated as a Critical Third Party ICT Provider (CTTP) under the EU Digital Operational Resilience Act (DORA). BIL and Kyndryl have partnered since 2013, with their collaboration delivering tangible results across infrastructure and platform services enabled by Kyndryl Bridge, the company’s AI-powered open integration platform. Building on this proven foundation, Kyndryl will now act as an integrated and accountable partner supporting key elements of BIL’s technology modernisation journey. This will also reinforce BIL’s ambitions in artificial intelligence, building on initiatives already underway within Luxembourg’s broader innovation ecosystem, including collaboration with academic institutions and regulatory bodies.
For financial institutions, transformation is about far more than technology – it’s about reimagining workflows, deepening trust, and accelerating decision-making. We are honored to build on our long-standing collaboration with BIL as we enter a new age of agentic AI to help create a more agile, resilient and modern banking platform for Luxembourg.
Petra Goude, President of Kyndryl Strategic Markets
In parallel with its technology transformation, BIL continues to enhance its client experience through digital innovation. In 2025, BIL accelerated its digital transformation with the ambition of delivering a best-in-class, end-to-end banking experience. The Bank expanded self-service capabilities through digital onboarding, e-signature and online subscription of savings products, simplifying client interactions and improving efficiency. It also introduced “Berry”, Luxembourg’s first AI powered virtual banking assistant, offering clients faster and more intuitive support directly within the BILnet platform. Going forward, Kyndryl will support BIL in adopting cloud and agentic AI to further differentiate customer experience.
This is a proactive and responsible step taken from a position of strength. It enables BIL to continue growing, innovating and serving clients with confidence, while reinforcing its role as a pillar of Luxembourg’s financial landscape.
Jeffrey Dentzer, Chief Executive Officer of BIL
BIL entered 2026 with a strengthened balance sheet, a clearer operating model, reinforced client trust and tangible strategic momentum. The bank will continue to advance its transformation by deepening personalised banking relationships, scaling digital and AI capabilities, and expanding its presence in Luxembourg and beyond.
