The update of the BILnet application is already available in your Appstore.

In rare circumstances, especially for Android users, it may be necessary to clear the cache for the BILnet application to function optimally.
In this case, proceed as follows:

• long press the application icon,
• then click on the "i" for information,
• then on "storage,"
• and at the bottom of the screen, press "delete data",
• then "clear cache."

Please note that in some cases, the language of your mobile phone can impact the BILnet app. If your telephone is setup in a language other than those supported by BILnet* you may have some issues connecting. We are currently working on this issue, which will be fixed shortly. In the meantime, we kindly advise you to use the desktop version of BILnet for all your daily banking needs. Thank you for your understanding.

*Languages supported: English, French, German, Portuguese

For security reasons as part of our anti-phishing campaign, we ask that you re-enroll your LuxTrust credentials as if connecting for the first time. This will also help for any upcoming BILnet updates and improve your logon experience in the future. If you’re unsure how to, consult the instructions here.