The Bank is bound by professional secrecy obligations and may not disclose to third parties any data or information relating to its business relationships with clients/prospective clients (the ‘Information’) without their consent.

In order to provide quality services and benefit from the technical resources of qualified specialists, the Bank subcontracts certain tasks or services to third-party service providers who may be unregulated and located outside Luxembourg, within the EU or outside the EU (the ‘Subcontracting’).

The use of any form available on the BIL.com website requires the communication of your personal data to Medallia (formerly CheckMarket), whose servers are located in Belgium (the ‘Service Provider’), in order to forward your request to the appropriate team within BIL.

When you use the appointment request form, an e-mail is sent to you and to the branch of your choice confirming your request and summarizing the information you have provided.

The information transmitted in this context includes: your personal data and contact details (the ‘Information’).

Subcontracting is carried out in accordance with Luxembourg regulatory requirements and the Bank ensures compliance with all its regulatory obligations. The Service Provider is contractually obliged to comply with strict confidentiality rules. However, you acknowledge and agree that the Service Provider is not subject to Luxembourg professional secrecy rules and that any professional secrecy rules that may apply to it may be less stringent than Luxembourg legislation on professional secrecy.

In certain circumstances, the Service Provider may be legally required to provide the Information to third parties or authorities.