We need you! Help us define BIL’s sustainability strategy
BIL is committed to supporting the United Nations Sustainable Development Goals. This survey helps to identify the sustainable development issues most relevant to our business, which helps to guide our sustainability strategy.
By participating in this survey, you, as a key stakeholder, will be asked to rank 16 topics, on the basis of two aspects:
which of these topics, when implemented by BIL, would have the most significant impact on the people and the planet.
how significantly these topics might impact BIL's business performance.
Completing the questionnaire should only take 10 minutes.
Please note that no personal information is requested in this questionnaire. The information you provide is only used to improve our quality of service.
You are provided with a total of 14 points which are to be distributed between the 16 topics below.
We would like your opinion to determine which of these topics, when implemented by BIL, might have the most significant impact on the people and the planet.
The sliders below each topic allow you to provide a value between 1 and 3.
The small icon () next to every topic contains descriptions for each topic that can help you rank them accordingly.
Points left to distribute:
Warning: you can only use 14 points
1. Supporting local community and philanthropy
This involves supporting local and international organizations on sustainable development issues in the form of donations and volunteering. Support to local communities ensures a positive relationship with every external stakeholder of the Bank while ensuring that the society and its components are taken care of.
2. Having responsible environmental footprint
This includes adopting sustainable business pratices to reduce the Bank's carbon footprint. Decreasing consumption and wastage of energy, water, paper and materials in the Bank's offices ensures mitigation of climate change. In addition, environmentally friendly IT considerations and the implementation of systems that consume less energy and resources, as well as the promotion of biodiversity, help to reduce the Bank's negative environmental impact.
3. Encouraging responsible travel and commuting
Encouraging responsible travel by the Bank involves defining environmental policies that encompass the environmental impact of employee commuting (work and business travel) as well as creating awareness about the impact and propose eco-friendly alternatives. This helps in reducing the carbon footprint of the Bank and the overall negative impact to the planet.
4. Offering responsible products and services
Offering products and services which support environmental and social-related projects in line with United Nations Sustainable Development Goals (SDGs). Products can support Environmental issues (e.g. clean energy, biodiversity, clean water, climate change…) or Social aspects (e.g. diversity, inclusion, reducing inequalities, health, education...etc).
5. Financing green innovation and infrastructure projects
This includes funding projects that have a particular focus on a cleaner impact, such as, renovating to energy-efficient buildings, installing solar panels, vehicle charging stations etc. Also involves supporting local financing and entrepreneurship.
6. Engaging and consulting with stakeholders
Engage regularly with internal (employees, staff delegation, management, etc.) and external stakeholders (customers, regulators, trade associations, media and local population) to ensure alignment with stakeholder expectations and focus on priority issues.
7. Providing access to financial services and education
Ensuring that individuals and companies have access to financial services, including credit, deposit, payment and insurance services, and promote financial education and literacy on personal finance management, budgeting and debt prevention. This also includes raising awareness of sustainable products and more effectively addressing the issues and benefits of sustainable finance.
8. Encouraging health, well-being and development of employees
Encouraging a healthy body and mind at the workplace. It starts with ensuring employees have the right upskilling and development opportunities to fully develop their potential as well as encouraging work-life balance and overall healthy work culture (preventive care, flexible working hours, teleworking...etc).
9. Promoting diversity and inclusion
Supporting diversity and inclusion (in terms of gender, age, ethnicity, language, disabilities) at all levels: within its workforce, through its processes (eg. procurement) and through its products and services (eg. gender diversity bonds) along with zero tolerance of discrimination to ensure a positive impact on the society.
10. Being transparent and disclosing to public
Being fully accountable and transparent about the Banks' operations, performance, financial and non-financial conditions, product impact and pricing while also publicly disclosing the same to every stakeholder. Also includes providing assurance over the quality of data disclosed.
11. Digitalizing and transitioning into new technology
Digitalizing products and services to make it easier to subscribe to them, disclose information about the bank's services and use them remotely for an easier and better customer experience.
12. Conducting business responsibly
Conducting business in a fair and professional manner towards its customers and external stakeholders, ensuring fair and responsible treatment and playing its role as a guardian of the financial system by combating money laundering, terrorist financing and corruption. Also includes management of legal and regulatory frameworks to be followed by the Bank.
13. Being profitable and focusing on business continuity
Ability to ensure the long-term viability of the Bank, its profitability and that the needs and expectations of its stakeholders are taken into account. The smooth functioning of the Bank would retain trust and confidence in the banking system and ensure a stable economy.
14. Managing Environmental and Social risks & opportunities
Identifying all types of current and future Environmental and Social risk drivers and opportunities impacting the Bank's strategy and implement risk framework in order to be prepared for expected and unexpected situations. This also includes integrating the consideration and management of risks into product & service offering to our customers and counterparts.
15. Protecting data, encouraging security and using personal data ethically
Protecting client and employee data from breaches while providing secure platforms for digital operations. Also includes the Bank using personal data of clients and employees ethically.
16. Having responsible procurement practices
Defining sustainable procurement policies, i.e. take into account the environmental and/or social impacts of the counterparties with which the bank interacts.
You are again provided with a total of 14 points which are to be distributed between the 16 topics below.
Now, we would like your opinion to determine which of these topics are most likely to significantly impact, either positively or negatively, the business performance of BIL.
The sliders below each topic allow you to provide a value between 1 and 3.
The small icon () next to every topic contains some examples of positive and negative impacts on BIL's business performance.
Points left to distribute:
Warning: you can only use 14 points
1. Local Community support / Philanthropy
Some positive impacts might include:
Larger customer base, more confidence in the Bank, better reputation, financial gain.
Some negative impacts might include:
Decline in business growth and reputation, less support from the local communities, difficulties in retaining employees and customers, financial loss.
2. Responsible Environmental impact
Some positive impacts might include:
Lower carbon footprint, trust from customers, more attractive to customers and employees, reduced costs in the long run, abiding regulations.
Some negative impacts might include:
Loss of confidence in the Bank's strategy and values, impact on Bank's reputation, less attractive as a service provider and employer, increased future resource costs, possibility of facing sanctions from regulatory changes.
3. Responsible travel / commuting
Some positive impacts might include:
Decrease in costs to the Bank, decline of carbon footprint, positive impact in employer branding.
Some negative impacts might include:
Increase in overall carbon footprint, scrutiny from regulatory bodies, increased costs, financial loss.
4. Responsible products & services offering
Some positive impacts might include:
Larger customer base, more confidence in the Bank, better reputation, financial gain.
Some negative impacts might include:
Decline in business growth and reputation, less competititve advantage, less number of product offerings, loss of customers.
5. Finance green innovation, infrastructure projects
Some positive impacts might include:
Development of the bank's customer base, better relationships with clients, open to future business opportunities, trust from customers.
Some negative impacts might include:
Loss in confidence and faith from clients, loss of business opportunities, decline in business growth, loss of trust from investors, financial loss.
6. Dialogue, engagement and consultation with stakeholders
Some positive impacts might include:
Better and faster decision making by the Bank, valuable inputs help in growth of Bank's strategy, satisfied stakeholders, higher retention of employees, larger client base.
Some negative impacts might include:
Increase in the risk of dissatisfaction among external and internal stakeholders, impact on Bank's growth, inefficiency in decision making and project management, less customized advice and product offering.
7. Access to financial services and education
Some positive impacts might include:
Growth of the Bank, increase in customers
Some negative impacts might include:
Undermine the economic and social role of the Bank, inability of clients to understand products and services offered which would cause financial loss for the Bank.
8. Health, well-being & development of employees
Some positive impacts might include:
Employee retention, better products and services offering, business growth of the Bank, ability to meet clients' needs.
Some negative impacts might include:
High employee turnover, dissatisfied employees, high costs, inability to meet customers' needs, financial loss.
9. Diversity and inclusion
Some positive impacts might include:
Talented and diverse workforce, increase in attractiveness as an employer, increase in innovation, trust from investors and clients.
Some negative impacts might include:
Loss of highly skilled and talented employees, less competitive advantage, decrease in innovation and creativity, less attractive employer and services provider.
10. Transparency and disclosure
Some positive impacts might include:
Public trust and confidence, increase in attractiveness as a bank and employer, financial gain, compliance with regulatory authorities.
Some negative impacts might include:
Loss of trust, financial loss, high turnover of employees, decrease in customers, scrutiny from regulatory authorities.
11. Technology transition and digitalization
Some positive impacts might include:
Latest and most advance products and services offering, meeting customer needs better, better customer and employee experience.
Some negative impacts might include:
Outdated product and services offerings, slower banking operations, unsatisfied customers and employees, decreased competitive advantage.
12. Responsible Business Conduct
Some positive impacts might include:
Increased faith in the Bank, strong business continuity, increase in investor relations and customers, employee retention.
Some negative impacts might include:
Loss of faith in the Bank, penalties and legal fees from regulatory authorities, employee and customer turnover.
13. Business continuity and profitability
Some positive impacts might include:
Higher profits, better dividends to investors and shareholders, larger products and services offering, competitive advantage.
Some negative impacts might include:
Less profits for customers and investors, likelihood of financial losses, jeopardize the Bank's stability.
14. Environmental and Social Risks & Opportunities management
Some positive impacts might include:
Awareness of future risks, better management of business processes, opportunities better implemented.
Some negative impacts might include:
Likelihood of financial loss, effect on the long term performance of the Bank.
15. Data protection, security and ethical use of personal data
Some positive impacts might include:
Increased faith in the Bank, rise in customers and investors, better compliance with regulatory authorities
Some negative impacts might include:
Loss of faith and trust from customers and investors, regulatory penalities, risk to business continuity and future growth.
16. Responsible procurement practices
Some positive impacts might include:
Lower carbon footprint of the Bank, better relations with the society and communities, better reputation of the Bank.
Some negative impacts might include:
Higher emissions, increased risk of non-compliance with several regulations, decreased reputation of the Bank, likelihood of financial loss.
The following questions are based on the Sustainable Development Goals (SDGs) of the United Nations. In your opinion, to which goals should BIL primarily contribute through its activities and product and service offerings?
