DocuSign & BIL: electronic signatures that simplify your banking tasks

Finalise your documents faster

We have partnered with DocuSign to offer all our professional clients a modern, simple and secure way to sign documents electronically.

Millions of companies around the world already rely on this service for its ease of use and speed: you receive a signature request by e‑mail, approve it in just a few clicks, and the platform automatically ensures security, traceability and full legal compliance at every step.

Your benefits

Convenient

Sign your banking documents wherever you are. The platform guides you step by step, allowing you to complete signatures within minutes from your computer or mobile device — no visit to a branch required.

Digital and sustainable

No printing, scanning or waiting. Everything happens online. This everyday habit helps reduce paper use and supports a more sustainable approach.

Traceable

You can follow the progress of your documents in real time and keep a clear overview of every stage in the process.

Fast

Your projects move forward more quickly. By digitalising the process, we shorten delays and support you efficiently until your documents are fully completed.

Advanced electronic signatures comply with the European eIDAS regulation, ensuring:

recognised legal validity,
strong protection of your data,
full traceability of the signature.

Each advanced signature is linked to your identity through robust verification (multi‑factor authentication, personal data checks, controlled access). This ensures that only you are authorised to sign the document.

Sign, approve and track your documents independently

As soon as a document requires your signature, you receive an e‑mail with a secure link.
You access the document immediately and sign it in just a few clicks.
The signed document is automatically shared with your usual contacts.

Reliable every day, secure at all times

Security is at the heart of the DocuSign solution. We take every measure to protect you — and we remain at your side to help you adopt the right habits to stay safe.

Each document is accessible via a secure link and validated by a one‑time password (OTP) sent by SMS to your registered phone number. This double layer of protection ensures that only you can sign your documents.
We will never ask for your LuxTrust credentials or your BILnet codes through DocuSign or by e‑mail. If you receive a suspicious message, please contact us before taking any action.
To verify that a signature request genuinely comes from us, check that the e‑mail originates from an official DocuSign address such as dse@docusign.net and that BIL is clearly identifiable (BIL colours and logo).

Data protection notice
Banque Internationale à Luxembourg, société anonymе (“the Bank”), as data controller, processes your personal data in strict compliance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR). The legal basis for the processing is the performance of a contract.
The purpose of this processing is to collect your personal data to facilitate the electronic signature of your documents.
The following personal data are processed: your first and last names, your position, your signature, as well as any personal data contained in the document to be signed.
The Bank uses the services of DocuSign Ireland, which processes and stores your personal data on Microsoft Azure’s public cloud in Ireland. Your personal data will be stored for a period of ten years from the date of signature of the contract(s) on the platform.
For more information on how the Bank processes personal data, we invite you to consult our Data Processing Policy, available on our website www.bil.com.
If you have any questions about how the Bank processes your data or if you wish to exercise your rights, you may contact the BIL Data Protection Officer at dpo@bil.com.

DocuSign & BIL