Berry is BIL’s virtual assistant powered by Generative AI. It helps you manage cards, payments, documents, and answer banking questions—24/7, in French, English, or German.

What can Berry do for me?

Bank cards Management

• Check your card status (ordered, active, blocked, renewed).
• Block or unblock your card.
• View your card PIN securely.
• Activate Apple Pay or Google Pay.
• Manage 3D Secure settings.
• Track card delivery and renewal.
• Check the status of your card limit change requests and understand reasons for approval or refusal.



Payments & Transactions

• Show details of your transfers and payments.
• Explain why a payment is pending or declined.
• Display recent account movements.
• Provide information on SEPA Direct Debits.



Document Management

• Search, generate, and download documents (RIB, TAMO, portfolio reports).
• Merge multiple documents into one file.



Knowledge & Assistance

• Answer banking questions in French, English, or German.
• Provide information on the main products and services of BIL and redirect to the official documents.
• Create secure messages or escalate to an advisor if needed.



Berry will keep evolving! He’s learning, and the more questions he receives the more intelligent he will become, and the more appropriate his answers will be.