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Responsible Products and Services

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Living Our CLEAR Values Every Day

BIL is committed to developing responsible financial products and services that deliver value to clients while actively supporting the global ecological and social transition. Through its offering, the bank empowers clients to build a solid foundation for future generations. BIL provides sustainable investment solutions that combine strong financial performance with a meaningful commitment to environmental and social responsibility.

Responsible investment

BIL offer, for a specific range of products, investment solutions that reflect our commitment to responsible investing. Our approach integrates environmental, social and governance (ESG) factors within the investment decision making process. This allows combining financial and ESG considerations and to target alignment with our clients’ ESG preferences, when applicable.

Our responsible investment approach includes the selection of direct investments with a dedicated exclusion policy and considerations of ESG scores. This is done to ensure investments are made into companies that meet our ESG standards. For indirect investments, a due diligence is performed to select options that are not only responsible but that could also potentially be beneficial to financial growth.

Our responsible investment approach applies to all in-house products classified as Article 8 per the Sustainable Finance Disclosure Regulation (SFDR) and discretionary mandates at BIL Luxembourg.

More information about our responsible investment considerations is available in our Sustainability Risk Policy:

Logo PDFSustainability Risk Policy

Sustainable finance

Our financing solutions play a key role in driving sustainable economic activity, enabling clients to realize projects that contribute to environmental and social progress.

We offer a suite of responsible financial products aligned with the ESG principles, supporting the clients’ transition to a climate-neutral economy:

  • Solar panel loans are dedicated products that offer special rates to finance the fitting of solar panels (including on private homes).
  • Climate loans are reduced- or zero-rate loans subsidised by the Luxembourg State to promote renovations.
  • Green vehicle financing

Digitalisation

BIL has developed digital communication tools to facilitate dialogue with clients while reducing the consumption of paper and energy linked to non-essential travel. The bank encourages its clients to adopt these digital solutions and helps familiarise them with the new technologies where necessary.

  • Onboarding
    BIL was the first bank in Luxembourg to offer new clients a fully digitised account opening process they could complete securely in a matter of minutes
  • BILnet and MultiLine
    BILnet is a simple, secure and innovative online banking solution that provides clients with direct access 24/7.
    The mobile app provides clients with the same elite experience as the web version and includes a wide range of functionalities: account management, investments and loans, credit transfers and payments, mobile payments, access to electronic documents with a paperless option, contact with account managers via secure messaging and much more.
    MultiLine is a multi-bank web platform specifically designed to give companies access to simplified cash management services.
  • Electronic signature
    Digital identification via LuxTrust means that the bank can allow its clients to sign banking documents electronically, with no need to send anything by post. Clients can therefore access a range of products without setting foot in a branch.
    Electronic signatures can be used to sign the documents required to open an online account, order cards or take out most loans (mortgage, personal, student or investment loans).
  • Paperless
    BIL has been a pioneer in document digitisation for over a decade and encourages its clients to go paperless. More than half of our clients have already chosen this option and now receive their banking documents via BILnet rather than by post.
  • Digital support
    Digitising processes and offering them to clients is not the end of the story for BIL. Instead, BIL takes the time to help even the most reluctant clients transition to digital services. Digital technology serves people, but people also serve digital technology: guest advisers manage client flows in our SHOP and HOUSE branches. Their role is to educate and support clients using alternative channels (BILnet, ATM, etc.) and thus help those who feel less comfortable with digital technology.
    In addition to our tutorial microsite, instructive videos and in-person digital coaching workshops, BIL clients also have access to our Client Care Center, which allows them to troubleshoot by phone in multiple languages.

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