BIL Logo

For further information, please do not hesitate to call us on +352 4590-5000

Book a meeting with your
Relationship Manager online!

Nowadays, life is moving faster, our priorities are changing, our world is becoming more digitalised. Your bank, too. If you’re finding it hard to find time to visit a branch, you can now book an online meeting with your Relationship Manager.

Why book an online meeting?

Fast, easy, and secure, you can meet to discuss your projects from the comfort of your own home using Cisco Webex. Our Relationship Managers can give you the same solid advice and support that you’re used to without needing to move. Face to face, but at a distance.

You can even sign important documentation using our new e-signature function.

What services are available during an online meeting?

An online meeting is just like a normal, physical meeting. Your Relationship Manager can help you find a suitable financing plan for your project such as proposing retirement solutions or helping you to manage your investments for example. Once the planning is done, you can also sign related documents with the E-signature option. The only difference between a physical and online meeting is that can see your Relationship Manager from your holiday space or from your sofa!

How can I book an online meeting?

  • Simply visit our dedicated page to request a meeting.
  • Select “Online Webex Meeting” from the drop-down menu.
  • Your Relationship Manager will get back to you shortly to confirm the time and date, and give you the information you need to connect.

How do I attend an online meeting?

To attend your online meeting, you will use Cisco Webex. It is available online for free, and works on a computer, smartphone, or tablet.

On a computer:
When your meeting has been confirmed by your Relationship Manager, they will send you an email with a link and a password.
Simply click on the link in the email, enter the password, and click Join. You are now connected!

Using a smartphone or tablet:
When your meeting has been confirmed by your Relationship Manager, they will send you an email with a link and a password. First, you need to download the free Cisco Webex app.

Once downloaded, open the app and accept the T&Cs and allow the app to access the microphone and camera. Then, click on the link provided by your Relationship Manager, enter the password, and click Join. You are now connected!

  • Do I need internet access for the online meeting?

    Yes, you need to have internet access for the online meeting.

  • Can I send and/or sign documents during an online meeting?

    It is not possible to sign a document through the Cisco Webex platform with your Relationship Manager. However, you will be able to sign a document during your Webex meeting or after your meeting in BILnet, BIL's online banking service, using the electronic signature.

  • What do I do if the connection is bad? Will my Relationship Manager call me?

    If your connection is bad, we suggest switching off your camera. To have the best possible experience, we suggest doing the meeting with your regular 4G connection instead of a Wi-Fi network. If these options do not resolve your connection problems, your Relationship Manager will call you directly.

  • How do I know it’s secure?

    It’s just as secure as a phone call. Webex is a globally trusted, secure platform and deals with your account data with high confidentiality. The Webex platform protects user information by end‑to‑end encryption from one device to another.

  • Do I have to use the video option?

    No, you are free to switch your camera on or off as you wish. To activate or deactivate the video, simply click on the button with the video icon at the bottom of your screen.