Our services by branch

See the range of services available in branches of BIL Office, BIL Shop and BIL House.

See the types of branch

1Day-to-day operations: credit transfer, standing order, direct debit, proof of payment, lost LuxTrust Token, questions about a bank card, etc.
2With assistance

What are the benefits of an appointment?

Make an appointment

At BIL, we think that the bank should adapt to your lifestyle, and not vice versa. That is why, in all BIL Office, BIL Shop and BIL House branches, we are available to provide personalised guidance, by appointment, from Monday to Friday, 8am to 7pm.

The benefits of an appointment are flexible hours and the guarantee of receiving expert advice.
There are several prerequisites to the perfect meeting: it must be carefully prepared in advance and we must take the time to get to know you. This means we can ensure that your adviser will be available and you will not be disturbed.

Directly from your browser

Manage my bank accoun

Many banking services are also available online.

Or by downloading our mobile app

BIL Office

Our BIL Office Relationship Managers are available by appointment to help you open an account, invest, borrow, save, or with any other project that is important to you. For day-to-day operations (credit transfers, standing orders, etc.), our branches no longer have counters or cash. You can conduct these operations online 24/7 using BILnet or at a servibank+ ATM near your branch.

Before we can advise you, we must get to know you. Our Relationship Managers are available by appointment only to help you make your projects a reality. In order for the appointment to go smoothly, it must be carefully prepared in advance and we must take the time to get to know you in a comfortable setting. This guarantees that your adviser will be available and you will not be disturbed.

BIL Shop

Conveniently located in busy areas, BIL Shop branches offer direct access to assistance from a BIL staff member, with or without an appointment. These branches will provide the same services as a BIL Office, as well as day-to-day operations. This means that a staff member will be available to assist you with transfers, standing orders and deposits/withdrawals. They can also help you set up online banking, which will make your daily life easier. If you need help with your day-to-day operations or getting used to the BILnet app, our staff members will be available on-site to provide assistance. However, if you wish to discuss your future plans, a Relationship Manager is available by appointment to offer guidance on your savings and investment plans, and your borrowing requirements. BIL Shop provides direct and easy access to an adviser and support with your day-to-day banking operations.

BIL House

Here, you can do anything! In addition to BIL Shop services, a staff member will be at the counter to help you conduct cash transactions and day-to-day operations. You can also make an appointment with one of our expert, who will help you realise your your personal and professional goals. Our experts spend time with you to study the answers to your requests. We help you to set up online banking, making your daily life easier. We are also ready to tackle your transactional and wealth management needs. Arrange an appointment with your Relationship Manager today.

The benefits of Internet Corners?

Online banking may seem strange if you are not familiar with the internet or the world of mobile applications. It is a simply way of carrying our transactions such as transfers, whether you’re at home or anywhere else, meaning you don’t have to call in to a branch. This lets you keep an eye on your accounts and an instant record of your transactions. In branches of BIL Shop and BIL House, we’re available to show you how things work in our Internet Corner. We will be only too happy to explain how to use the BILnet app on your smartphone. With this user-friendly app you can check your account status at any time, carry out transactions or contact your Relationship Manager from your smartphone. Come and see us to make your life easier.

Do you have more questions?

Read our FAQ


Always at your service

Servibank+ ATMs

Cash deposit and withdrawal, including foreign currency and exchange, at our servibank+ ATMs 24/7.


Instant 24/7 access to your accounts for day-to-day operations on your tablet, smartphone or PC.

Your branch

The aim of BIL Shop, BIL Office and BIL House is to offer you a personalised approach to bring your plans to fruition. Flexible appointment times between 8am and 7pm mean you can find a convenient slot to receive advice from an expert.

BIL Direct Centre (Client Service)

Contact through secure messaging on BILnet or by phone at 4590-5000.