How do I activate BILnet Mobile?
- If you are a BILnet customer:
Log on to BILnet online banking from a computer using your LuxTrust Token and activate the BILnet Mobile service in just a few clicks via the Personal Area/Activate BILnet Mobile section.
Once the service has been activated in BILnet, you can immediately connect to the BILnet Mobile application that you will have downloaded to your iPhone/iPad/iPod touch or Android smartphone.
Once BILnet Mobile has been activated, you can also sign up for Quick Banking via the Personal Area / Activate Quick Banking section.
- Not yet a BILnet customer?
Request access to BILnet online or in-branch.
How can I download the app?
You must be connected to a WiFi or 3G/4G mobile internet network to download the app.
Do you have an iPhone, iPad or iPod touch?
Download the BILnet Mobile app via the App Store
or use the QR code below:
Do you have an Android smartphone?
Download the BILnet Mobile app via
Google Play (Android Market)
or use the QR code below:
BILnet Mobile minimum requirements
To access BILnet Mobile services and enjoy the many advantages it has to offer, you must have:
- an iPhone, iPod touch or iPad (running iOS4 or higher)
- or an Android smartphone, version 2.2. or higher. BILnet Mobile content may be displayed differently, according to screen size and browser used.
- access to BILnet internet banking
- a LuxTrust Token
Don’t have a LuxTrust Token yet? BIL will provide your first Token free of charge. Order one now on BILnet.
Don’t have access to BILnet internet banking yet? Request access online or in-branch.
How do I log on to BILnet Mobile?
Once you have activated the BILnet Mobile option via BILnet internet banking and downloaded the app to your mobile device, log on to the mobile app using your LuxTrust Token.
Enter your usual username and password from BILnet and the OTP (One Time Password) generated by your LuxTrust Token.
Are you under 18?
- You are a Luxembourg citizen and are over 15.
Request access to BILnet Mobile and Quick Banking via BILnet online banking.
- You are a Luxembourg citizen and are between 12 and 15 years old
- If you are not a Luxembourg citizen and are under 18
Visit a branch with your legal guardians (usually your parents) to request access to BILnet Mobile.
Still not connected to BILnet? Request access online or in-branch.
Are you a professional?
You can use BILnet Mobile as the account holder or authorised representative, for both single and joint signature accounts.
Is it possible to use somebody else’s mobile device to consult my accounts?
Yes, you can log on to BILnet Mobile using any device provided that the app has been downloaded, you have activated the service and you have your Token with you. Quick Banking, on the other hand, is only installed on your own devices and will only appear on somebody else’s device if you have linked it via BILnet.
Is it possible to log on to the app using anything other than a LuxTrust Token?
It is only possible to log on to the app using a LuxTrust Token. BIL will provide your first Token free of charge.
Where can I get assistance?
You can call the BILnet technical hotline on +352 4590 4590, Monday to Friday, 08:00 – 20:00.
What should I do if my mobile device is lost or stolen?
As a security measure, the BILnet Mobile session will end automatically after five minutes of inactivity. You can deactivate BILnet Mobile and Quick Banking using a computer or by calling our Technical Hotline on +352 4590 4590, Monday to Friday, 08:00 – 20:00.
How can I deactivate the BILnet Mobile service?
Log on to BILnet on a computer using your Token, go to Personal Area/Activate BILnet Mobile and follow the instructions.
What happens if I get a phone call or a text message while I am logged on to BILnet Mobile?
If your call lasts less than five minutes, you can return to what you were doing afterwards. If it lasts longer, the session will be closed automatically, but you can simply log back on.
What should I do if I am disconnected after a period of inactivity?
Simply log back on to the app.
Will I be charged for using BILnet Mobile?
The BILnet Mobile and Quick Banking services are completely free, excluding data costs charged by your mobile provider. Ensure that you are aware what these costs are.
How does the stock market orders option work?
In the Accounts section:
- View the list of investments and the list of transactions for your securities accounts.
- Place stock market orders on existing holdings in the portfolio
The rules, and particularly market rules, that apply to transactions performed using BILnet Mobile are identical to those applied to transactions performed from your computer via BILnet
In the Orders section:
- Access your order book and view orders currently being executed as well as executed orders.
Quick Banking = Quick View + Quick Transfer
Quick Banking includes both Quick View and the Quick Transfer option.
Quick View is an ultra-fast means of checking your balances without displaying any personal information. It cannot be used to perform any transactions. You can view the balances of accounts and bank cards simply by touching an icon in the BILnet Mobile app... without even having to log in.
Quick Transfer allows you to make small transfers using a PIN – no Token required.
Do I need my Token to use Quick Banking?
Your Token is not required for using Quick Banking. You will only need your Token in the following instances:
1) when you activate Quick Banking for the first time
2) if you have deactivated the service and wish to reactivate it
3) if you have not used BILnet Mobile for more than 30 days.
How do I activate Quick Banking?
Do you already use BILnet Mobile?
There is no need to download any additional apps other than BILnet Mobile.
Simply activate and configure Quick View via the Personal Area / Configure Quick View menu using BILnet on a computer. Ensure you have the mobile device you wish to use to hand. Use the mobile device to scan the QR code that appears on BILnet at the end of the configuration process.
To use Quick View, you must first download and activate BILnet Mobile.
Is it possible to consult any account or card?
You can choose the current and savings accounts and credit cards that you wish to consult via Quick Banking.
What kind of transfers can I perform using Quick Transfer?
You can make the following transfers (to IBAN format account numbers only):
- between your own accounts.
- to your existing beneficiaries saved in BILnet.
- to new beneficiaries (not yet saved in BILnet).
For all transfers other than those between your own accounts, you can either make a single transfer of EUR 120 per day or several small transfers totalling a maximum of EUR 120. For transfers between your own accounts, the limits are the same as those for BILnet.
The PIN you chose in BILnet is required and therefore you do not need your Token.
Can you use somebody else’s phone to consult Quick Banking?
Quick Banking is only installed on your own devices and will only appear on somebody else’s device if you have linked it via BILnet.
Is Quick Banking secure?
Quick Banking is an ultra-fast means of checking your balances without displaying any personal information. It cannot be used to make transactions.
In Quick Transfer, you use a 6 to 8-digit PIN to perform your transfers.
You can suspend Quick Banking with a single click using BILnet Mobile or suspend or completely deactivate the service using BILnet on a computer at any time.
Entered your PIN incorrectly three times?
Choose a new PIN by logging on to BILnet using your computer and going to the Personal Area / Configure Quick Banking section.
Not used BILnet Mobile for a period of more than 30 days?
Quick Banking is automatically suspended.